Job Openings

Position: General Maintenance Technician

Elk Refuge Inn (Housing Available)

Our locally owned group of companies is seeking a full-time, year-round General Maintenance Technician. We are looking for an experienced maintenance professional to perform general repair and maintenance of a 25-room hotel, rental properties and homes.

Do you have experience working in maintenance? Do you love working with your hands?

The Maintenance Technician is responsible to diagnose and repair light electrical and plumbing malfunctions that would normally occur within a home or small business, including, but not limited to, correcting deficiencies in the interior and exterior of the building structure, re-conditioning and assembling furniture, painting, drywall, replace fixtures and repair equipment. Including general building repair and upkeep of windows, carpet and provide lawn care and snow plowing services when required.

Normal working hours are Monday-Friday between 8:00 am and 5:00 pm. However, you may be assigned on call duty during operating season.

The successful candidate will be a self-starter who can successfully manage their time and thrives on the opportunity of working at different locations and environments on a regular basis. Attention to detail and takes pride in a job well done. Strives to maintain a high level of quality service and maintains, develops and updates skills to implement ideal service. Ongoing commitment to improving our finished product and customer service through skills improvement and seeking better ways to accomplish tasks.

Competitive wage based on experience, paid vacation and insurance benefits. We provide a vehicle and all necessary tools.

Must have valid US driver’s license and be able to lift 50lbs. Must speak English. Bilingual is a plus.

In a Summary, Your Top Priorities and Responsibilities: 

• Provides general maintenance service to a hotel, rental properties and other projects as needed.
• Perform minor electrical, plumbing and general building maintenance and tasks assigned.
• Maintain and repair physical buildings and grounds in order to continue ongoing high quality and safety.
• Ability to clean windows, clean carpets, plow snow and provide landscaping services as required.
• Help maintain an adequate inventory of materials, equipment and tools required to perform routine tasks without delays.
• All employees will actively participate in training, observe company policies and procedures, and promote all company values relative to protecting the natural environment.
• This position has on-call responsibilities, so candidates are required to be able to be able to arrive at the hotel or properties within 30 minutes in the event of an emergency.
• Other duties as assigned

Application Process:

• Email your cover letter, resume, and provide contact info for three references to hr@theshinegroup.net

Job Type: Full-time
Pay: $21-28 an hour, DOE  
Health insurance after 90 days
Short- and long-term disability insurance after 90 days
Life Insurance after 90 days
Retirement plans with 3% Employer Match as per plan documents
Paid Time Off

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Position: Assistant Hotel Manager 

Elk Refuge Inn (Housing Available)

Schedule and Expectations:

Quite possibly the best schedule available! Work only four consecutive, ten-hour days and enjoy three days off to enjoy and play in beautiful Jackson Hole, Wyoming! Schedule available Wednesday-Saturday or Sunday-Wednesday from 8am-7pm. We prefer hiring year around employees but are considering a seasonal hire for the right person.

Year round opening for an Assistant Hotel Manager at a small, locally owned hotel. (Under new management and owners). We are looking for a well-groomed, organized and friendly Assistant Hotel Manager responsible for the management of the front desk and daily operations of the hotel when on shift.

The Assistant Front Desk Manager is responsible for ensuring guest satisfaction, professionally managing guest check in and check out experiences, and properly handling any guest stay issues. This position reports directly to the General Operations Manager.

The successful candidate will have excellent written and oral communication skills and enjoy working with people. Prior hospitality experience and knowledge of the local area preferred. Knowledge of hotel booking systems and processes is helpful but will train the right candidate.

In a Summary, Your Top Priorities and Responsibilities: 

• Has overall responsibility for the smooth operation of the Front Desk.
• Including answering all client communications, ensuring overall a high-quality hospitality experience for the guest.
• 60% of your time will be sent having a physical presence at the front desk interacting with guests and providing instruction to the housekeeping and maintenance team.
• Welcome guests upon their arrival. Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
• Address service complaints in a timely and effective manner to ensure daily service is exceeding guest expectations.
• Works closely with accounting to ensure all data is enter and reported correctly.
• Runs daily cashier and loading reports, completes final check of all daily and new reservations for accuracy.
• Monitors employee performance and appearance ensure they adhere to quality standards
• Assist Operations Manager by updating and maintaining the employee schedule to ensure all work schedules for office and labor are correct and they are properly staffed
• Commends outstanding performance or notifies Operations Manager when disciplinary actions may be necessary
• Conducts daily briefings with housekeeping and maintenance to discuss priorities, problems grievances, methods of operation, and procedures and policies
• Provides daily updates to Operation Manager
• Manage emergency and exception-based situations professionally while maintaining regular business operations.
• Anticipates guest questions, and is knowledgeable of Jackson Hole, Wy and the surrounding area
• Maintain on-call availability for all hours of operation during your four-day shift

• Provide accurate information in-person and via telephone or email.
• Ensure office area is tidy and presentable for guests.
• Ensure compliance with all company policies and regulations.
• Other duties as assigned

Application Process:

• Email your cover letter, resume, and provide contact info for three references to hr@theshinegroup.net 

Job Type: Full-time
Pay: $19-21 an hour, DOE  
Health insurance after 90 days
Short- and long-term disability insurance after 90 days
Life Insurance after 90 days
Retirement plans with 3% Employer Match as per plan documents
Paid Time Off

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Position: Client Service Operations Manager

Premier Green Cleaning

We are looking for an organized, accountable and responsibility driven individual to join our team. If you are client focused and love exceeding expectations while thriving in a busy team environment then this is the job for you. This role is designed for the person who can recognize opportunities for improvement and then make it happen! We hire “go-getters” who can follow through on making real, sustainable change.

Our team at Premier Green Cleaning has had 14 years of consistent growth. This is due to our focus on our clients, but it doesn’t stop there. We care for our team, the environment and our community. Our mission is to have a thriving business that brings positive impact to all we interact with.

The Client Service Operations Manager will deliver exceptional customer service everyday through better teamwork, effective communication and proper preparation. You will focus on the business and service side of our business by keeping the client experience and our team’s wellbeing at the top of your priority list. As we are a service-based company, it is fundamental that you have the ability to interact with clients in a positive and energetic way.

We believe every client’s experience matters, so consistency and quality of service are key. You will maximize efficiencies and optimize our client flow so each day can run as smoothly as possible. Team members will rely on you for assistance in challenges and roadblocks they face, so we need someone who is willing to “roll up your sleeves” and problem solve personnel and client’s issues when they arise.

In this role you are oftentimes the only point of contact with our clients, making you a critical piece in continuing our journey. You will be responsible for the overall day to day customer service operations. You will manage and deliver client interactions in a consistent manner that provides an exceptional experience. This will include providing quality communication to all client inquiries within a timely manner, updating and maintaining the client/employee schedule in coordination with others, generating service estimates, and managing exceptions and service complaints professionally while maintaining regular business operations. You will also ensure compliance with all company policies and regulations.

In Summary, Essential Responsibilities

• Responsible for the day-to-day operations and fulfillment of all client’s needs. New, existing, recurring, VIP and Super VIP.
• Responsible for business development, total sales and for overall revenue generation for residential clients and standard office clients. Including meeting new revenue goals.
• Initiator of New Sales Generating Programs such as Facebook posts, flyers, listservs, etc.) Overall responsible for all marketing and SM.
• Identifying New Clients such as servicing new areas, clients of different demographics, and those who could be in need of our services
• Creating a service estimate that can be completed over phone or email for standard residential services using Vonigo.
• Responsible for the overall quality of the customer experience, including answering all client communications promptly, with energy and with the intention to exceed their expectations while keeping in mind the team’s ability to deliver
• Sharing what else we do with current and new clients. Creating solutions in their lives.
• Providing key customer service to VIP clients inquires upon receipt or within a timely manner and in a genuine way (over the phone, email, or text).
• Answering all potential client inquires (recognizing that all Premier clients are important and ensuring that priorities are tiered appropriately by client type) upon receipt or within a timely manner (over the phone, email, or text).
• Providing one-time clients, the full understanding of services with the ultimate goal of them becoming a recurring client. Placing in pipeline and following up.
• Update and maintain the client/employee schedule in coordination with others. Including updating and creating new appointments, cancel services and maintaining job logs with an eye to accuracy and details.
• Obtain client details and enter data into systems while maintaining accuracy.
• Address service complaints in a timely and effective manner to ensure daily service is exceeding customer expectations.
• Maintain on-call availability for all hours of operation.
• Manage emergency and exception-based situations professionally while maintaining regular business operations.
• Provide accurate information in-person and via telephone or email.
• Ensure office area is tidy and presentable for guests.
• Ensure compliance with all company policies and regulations.
• Work harmoniously with the Housekeeping Manager and the team.
• Provide back up support to the Housekeeping Manager.

Application Process:

• Email your cover letter, resume, and provide contact info for three references to hr@theshinegroup.net 

Job Type: Full-time
Salary: $50,000
Fully paid health insurance after 90 days
Short and long term disability insurance after 90 days
Life Insurance after 90 days
Retirement plans with 3% Employer Match as per plan documents
Paid Time Off